Job Description
Join TechSolutions Inc. and launch your career in our 100% remote IT Support Specialist position based in Wichita, KS. We're seeking tech-savvy professionals to join our dynamic team immediately! Enjoy zero commute, flexible scheduling, and comprehensive benefits while serving enterprise clients nationwide. This is your chance to join a forward-thinking company that values innovation and work-life balance. No relocation required – work from anywhere in Kansas!
Responsibilities
- Provide Tier 2/3 technical support for 500+ enterprise clients via remote channels
- Diagnose and resolve complex hardware/software issues including Windows, macOS, and cloud infrastructure
- Implement cybersecurity protocols and conduct security audits for remote workstations
- Document technical procedures and create knowledge base articles for client self-service
- Collaborate with cross-functional teams on system upgrades and IT infrastructure projects
- Maintain 99.9% uptime for critical client systems through proactive monitoring
- Train end-users on new technologies and remote work best practices
Qualifications
- 3+ years of experience in remote IT support or systems administration
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficiency in Microsoft Azure, AWS, or GCP cloud platforms
- Expert knowledge of Active Directory, VPN solutions, and endpoint management
- Strong problem-solving skills with ability to troubleshoot complex technical issues
- Excellent written and verbal communication skills for remote client interactions
- Ability to work independently with minimal supervision in a home office environment
- High-speed internet connection (minimum 100 Mbps) required