Job Description
Join TechFlow Solutions as a Remote Night Shift Customer Support Specialist and become a vital part of our 24/7 operations team. This role offers the flexibility of remote work while supporting our Minneapolis-based clients during overnight hours. You'll resolve technical issues, deliver exceptional service, and contribute to our industry-leading reputation for customer satisfaction. We provide comprehensive training, cutting-edge tools, and a supportive virtual environment designed for night shift professionals.
As a key member of our global support team, you'll work independently while collaborating with cross-functional teams. Our culture values work-life balance, offering competitive benefits including health insurance, retirement plans, and performance bonuses. This is an ideal opportunity for night owls who thrive in quiet, focused environments and want to advance their careers without geographical constraints.
Responsibilities
- Provide 24/7 technical support via phone, email, and chat for enterprise clients during overnight hours (11 PM - 7 AM CT)
- Troubleshoot complex software, hardware, and network issues using diagnostic tools and remote access
- Document all interactions in CRM systems with detailed notes and resolution steps
- Collaborate with daytime teams to escalate unresolved issues and ensure seamless handoffs
- Contribute to knowledge base articles and process improvements for support workflows
- Maintain SLA compliance while delivering personalized customer experiences
- Participate in monthly team training sessions and skill development workshops
Qualifications
- Minimum 2 years of technical customer support experience with remote work exposure
- Proficiency in Windows OS, networking fundamentals, and SaaS applications
- Exceptional written and verbal communication skills with clear phone etiquette
- Ability to work independently during overnight hours with minimal supervision
- Experience with ticketing systems (Zendesk, Jira) and CRM platforms
- Strong problem-solving abilities with analytical thinking under pressure
- High-speed home internet connection and quiet dedicated workspace
- Flexibility to adjust schedule during peak business periods