Job Description
Join CyberSecure Solutions as a Remote Night Shift IT Support Specialist and become a critical part of our 24/7 cybersecurity operations. This fully remote position allows you to work from anywhere in Austin while serving enterprise clients during overnight hours. We're seeking a tech-savvy professional who thrives in fast-paced environments and values work-life balance through flexible scheduling.
As a key member of our Global Operations Team, you'll troubleshoot complex technical issues, maintain system security protocols, and deliver exceptional remote support to international clients. Our competitive compensation package includes premium health benefits, professional development stipends, and exclusive Austin tech community access.
Responsibilities
- Provide Tier 2-3 technical support for enterprise clients via phone, chat, and remote access during night shift hours
- Monitor and respond to security alerts, system outages, and performance issues in real-time
- Document all interactions, resolutions, and system changes in ServiceNow ticketing system
- Collaborate with global teams to resolve cross-timezone incidents and implement preventive measures
- Conduct routine system maintenance, patch deployments, and security audits during off-peak hours
- Mentor junior support staff through knowledge base contributions and training sessions
- Participate in quarterly disaster recovery simulations and security protocol updates
Qualifications
- 3+ years of enterprise IT support experience with night shift or 24/7 operations background
- CompTIA Security+ or equivalent cybersecurity certification required
- Expert proficiency in Windows Server administration, Active Directory, and cloud platforms (AWS/Azure)
- Strong analytical skills for diagnosing complex network and application issues
- Exceptional written and verbal communication skills for technical documentation
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools (TeamViewer, AnyDesk)
- Ability to work independently with minimal supervision during overnight hours