Job Description
Join NexusTech Solutions as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This fully remote role offers the flexibility to work from anywhere while serving Chicago's vibrant tech ecosystem. We provide premium equipment, comprehensive benefits, and a supportive culture that values your unique schedule. Enjoy competitive compensation, career advancement opportunities, and the satisfaction of keeping critical systems running smoothly during peak hours.
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems via phone, chat, and remote access
- Monitor and resolve network outages, security alerts, and performance issues during night hours
- Document incident reports, knowledge base articles, and resolution procedures
- Collaborate with global teams during critical incident escalations
- Conduct system maintenance, patching, and updates during low-traffic windows
- Train junior staff on troubleshooting methodologies and best practices
Qualifications
- 3+ years of enterprise IT support experience with night shift or 24/7 operations
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong networking fundamentals (TCP/IP, DNS, VPN) and security protocols
- CompTIA Security+ or equivalent certification required
- Exceptional problem-solving skills under pressure with minimal supervision
- Ability to work independently while maintaining clear communication channels