Job Description
Join TechGuard Solutions as a Remote Night Shift IT Support Specialist and become a critical part of our 24/7 operations team. This high-impact role combines technical expertise with exceptional customer service to resolve complex IT issues while our global team rests. Enjoy competitive compensation, comprehensive benefits, and the flexibility of remote work from anywhere in Cleveland. You'll be instrumental in maintaining system stability and driving innovation in a fast-paced tech environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues during night shift hours
- Monitor and maintain server infrastructure, cloud systems, and security protocols
- Document incident reports, resolutions, and knowledge base articles
- Collaborate with global teams during handover periods for seamless continuity
- Proactively identify system vulnerabilities and implement preventive measures
- Train junior staff on escalation procedures and troubleshooting methodologies
- Participate in after-hours system deployments and maintenance windows
Qualifications
- 3+ years of IT support experience with night shift or 24/7 environment exposure
- CompTIA Network+ or AWS Certified Cloud Practitioner certification required
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for hardware, software, and network connectivity issues
- Exceptional written and verbal communication skills for remote collaboration
- Ability to work independently with minimal supervision during off-hours
- Experience with ticketing systems (ServiceNow/Jira) and ITIL frameworks
- Reliable high-speed internet connection and dedicated home office space