Job Description
Join NexGen Solutions as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 digital infrastructure. We're seeking a dedicated professional to provide critical technical support during overnight hours, ensuring seamless operations for our global client base. This fully remote position offers competitive compensation, comprehensive benefits, and the opportunity to excel in a dynamic tech environment. If you're a problem-solver passionate about delivering exceptional service while Columbus sleeps, this role is your chance to shine.
Responsibilities
- Resolve Tier 2/3 technical issues including system outages, software malfunctions, and network connectivity problems
- Monitor and maintain server infrastructure, cloud platforms, and cybersecurity protocols
- Document incident reports, resolutions, and knowledge base articles
- Collaborate with global teams during critical system updates and maintenance windows
- Proactively identify potential system vulnerabilities and recommend improvements
- Provide remote technical support to internal and external clients via ticketing systems
- Conduct system backups and disaster recovery procedures
Qualifications
- 3+ years of experience in IT support or system administration
- CompTIA A+, Network+, or Security+ certification required
- Proficiency with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong analytical skills and ability to troubleshoot complex technical issues
- Excellent written communication for remote documentation and client interactions
- Availability to work overnight shifts (11 PM - 7 AM EST)
- Experience with ticketing systems (ServiceNow, Jira) and monitoring tools
- Valid US work authorization and reliable high-speed internet