Job Description
Join our elite remote IT support team and power critical infrastructure during high-impact night hours. We're seeking a dedicated Night Shift IT Support Specialist to maintain system integrity for Fortune 500 clients across Dallas and beyond. Enjoy premium compensation, comprehensive benefits, and a schedule that aligns with your lifestyle. Work from anywhere in the continental US while making a tangible impact on enterprise technology operations.
Responsibilities
- Provide Tier 2-3 technical support for complex cloud infrastructure and network systems
- Monitor and resolve critical system alerts during overnight hours (11 PM - 7 AM CT)
- Execute scheduled maintenance and security patches with zero downtime
- Collaborate with global teams via Slack and ticketing systems
- Document incident reports and create knowledge base articles
- Participate in monthly on-call rotation for emergency response
Qualifications
- 3+ years in enterprise IT support or systems administration
- Expertise in AWS/Azure and Active Directory environments
- CompTIA Security+ or equivalent certification required
- Experience with Jira, ServiceNow, or similar ticketing systems
- Strong troubleshooting skills across Windows/Linux environments
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection (minimum 50 Mbps)