Job Description
Join Nevada Tech Solutions as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This fully remote role offers the flexibility to work from anywhere while supporting critical systems during overnight hours. You'll be part of a dynamic team committed to delivering exceptional technical support to enterprise clients across the Western US.
We provide comprehensive training, cutting-edge tools, and a supportive environment for career growth. Enjoy competitive compensation, health benefits, and opportunities for professional development in a fast-paced tech environment.
Responsibilities
- Provide Tier 2/3 technical support for cloud infrastructure, network systems, and enterprise applications during night shift hours
- Monitor system health, troubleshoot complex technical issues, and implement solutions with minimal downtime
- Document incident reports, resolutions, and knowledge base articles with precision
- Collaborate with global teams to ensure seamless cross-shift handovers and continuity of service
- Proactively identify system vulnerabilities and recommend preventative measures
- Support cybersecurity protocols and incident response during overnight operations
- Conduct scheduled maintenance and system updates during low-traffic periods
Qualifications
- 3+ years of experience in IT support with night shift or 24/7 environment experience
- Expertise in cloud platforms (AWS/Azure), networking (TCP/IP, DNS), and virtualization technologies
- Strong analytical skills with ability to troubleshoot complex system issues independently
- CompTIA Network+ or equivalent certification required; AWS/Azure certifications preferred
- Excellent written communication skills for technical documentation and client interactions
- Ability to work autonomously with minimal supervision during overnight hours
- Proven experience with ticketing systems (Jira, ServiceNow) and remote support tools