Job Description
Join our dynamic team as a Remote Night Shift IT Support Specialist in Los Angeles! We're seeking tech-savvy professionals to provide critical infrastructure support while the city sleeps. Enjoy competitive compensation, comprehensive benefits, and the flexibility of remote work. Be the backbone of our 24/7 operations and accelerate your career in a fast-paced environment.
Responsibilities
- Monitor and resolve system alerts during overnight hours (10 PM - 6 AM PST)
- Provide Tier 2-3 technical support for enterprise applications and network infrastructure
- Execute scheduled system maintenance and security patch deployments
- Document incidents, resolutions, and knowledge base articles
- Collaborate with global teams during critical outages
- Contribute to IT process improvement initiatives
Qualifications
- 3+ years in enterprise IT support or system administration
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network, hardware, and software issues
- CompTIA Security+ or equivalent certification preferred
- Excellent written communication for remote collaboration
- Ability to work independently with minimal supervision
- Experience with ticketing systems (Jira/ServiceNow)