Job Description
Join CyberSecure Solutions as a Remote Night Shift IT Support Specialist and become a vital part of our 24/7 cybersecurity operations. This fully remote role offers the flexibility to work from anywhere in Memphis while protecting critical infrastructure during overnight hours. You'll collaborate with a global team to ensure seamless system performance and rapid incident response. We provide comprehensive training, cutting-edge tools, and a supportive culture designed for remote professionals. Enjoy competitive compensation, comprehensive benefits, and the opportunity to advance your career in cybersecurity without geographical limitations.
Responsibilities
- Monitor and resolve security alerts, system outages, and technical issues during overnight shifts
- Provide Tier 2-3 remote IT support via ticketing systems, chat, and phone for enterprise clients
- Execute vulnerability scans, patch management, and security protocol enforcement
- Document incidents, resolutions, and standard operating procedures in ticketing systems
- Collaborate with global IT teams during major incident response and maintenance windows
- Conduct proactive system health checks and performance optimization
- Maintain strict compliance with SOC 2 and ISO 27001 security standards
Qualifications
- 3+ years of experience in IT support or cybersecurity operations
- CompTIA Security+ or equivalent certification required (CISSP preferred)
- Proven experience working night shifts or rotational schedules
- Expert knowledge of Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for network, application, and endpoint issues
- Exceptional written and verbal communication skills for remote collaboration
- Ability to work independently with minimal supervision during overnight hours
- Experience with SIEM tools (Splunk, QRadar) and ticketing systems (ServiceNow, Jira)