Job Description
Join our innovative team as a Remote Night Shift IT Support Specialist in Nashville! We're seeking tech-savvy professionals to provide exceptional after-hours technical support to our clients. This fully remote role offers the flexibility of working from home while contributing to cutting-edge IT solutions. Enjoy competitive compensation, comprehensive benefits, and the opportunity to grow your career in a dynamic environment. Perfect for night owls who thrive in quiet, focused settings!
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and email during night shifts
- Diagnose and resolve complex hardware/software issues across diverse platforms
- Document all troubleshooting steps and maintain accurate incident reports
- Collaborate with global teams to escalate and resolve critical infrastructure problems
- Monitor system health and proactively address potential vulnerabilities
- Train users on best practices for cybersecurity and data protection
- Contribute to continuous improvement of IT support workflows
Qualifications
- 3+ years of experience in IT support/helpdesk environments
- Strong proficiency in Windows, macOS, and Linux operating systems
- CompTIA A+ or equivalent technical certification required
- Excellent written and verbal communication skills
- Ability to work independently and make decisions during off-hours
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Basic knowledge of networking principles and cloud services
- Must be available to work 11 PM - 7 AM CT, 5 nights/week