Job Description
Join TechNova Solutions as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 operations. We're seeking a dedicated professional to provide critical technical support during overnight hours (10 PM - 6 AM ET), ensuring seamless service delivery across our global client base. This fully remote position offers competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technology while maintaining work-life balance.
Why TechNova Solutions? We're a leading IT infrastructure provider with a commitment to employee growth and innovation. Our remote-first culture empowers specialists to excel from anywhere in the continental US, with flexible scheduling and career advancement opportunities.
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems during overnight shift (10 PM - 6 AM ET)
- Monitor and resolve critical system alerts, outages, and security incidents
- Collaborate with global teams on complex infrastructure issues requiring off-hours attention
- Document troubleshooting procedures and maintain detailed knowledge base articles
- Conduct system maintenance, patch deployments, and security updates during low-traffic windows
- Escalate critical incidents to senior engineers with clear impact assessments
- Contribute to continuous improvement of support processes and documentation
Qualifications
- 3+ years of enterprise IT support experience with night shift or on-call rotation
- Expert knowledge of Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network, security, and application issues
- Certifications required: CompTIA Network+ or equivalent (AWS/Azure certifications preferred)
- Exceptional written communication for incident reporting and knowledge base creation
- Ability to work independently with minimal supervision during off-hours
- Experience with ticketing systems (ServiceNow, Jira) and monitoring tools (SolarWinds, Datadog)