Job Description
Join CyberSecure Solutions as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This role offers the unique opportunity to work from anywhere in Oklahoma while providing critical technical support during overnight hours. Enjoy competitive compensation with night shift differential, comprehensive benefits package, and a supportive remote team environment. Ideal for tech professionals seeking non-traditional schedules without sacrificing career growth.
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems via phone, chat, and remote access
- Monitor and resolve network infrastructure issues during overnight hours
- Collaborate with global IT teams using Jira and ServiceNow platforms
- Document incidents, resolutions, and knowledge base contributions
- Execute scheduled maintenance and system updates during off-peak hours
- Conduct security monitoring and threat response protocols
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA Security+ or equivalent certification required
- Proficiency in Windows Server administration and Active Directory
- Strong diagnostic skills for network and system troubleshooting
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow preferred)