Job Description
Join CyberSecure Solutions' elite remote night shift team and transform your career while Philadelphia sleeps! We're seeking a dedicated IT Support Specialist to deliver exceptional technical assistance during overnight hours. Enjoy premium compensation, flexible scheduling, and the freedom to work from anywhere in the continental US while supporting critical infrastructure for Fortune 500 clients. This role offers unparalleled growth opportunities in cybersecurity and cloud technologies with comprehensive benefits including health insurance, 401(k) matching, and professional development stipends.
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems via phone, chat, and remote access during overnight hours
- Monitor and resolve security alerts, system vulnerabilities, and network intrusions in real-time
- Deploy and maintain cloud infrastructure solutions including AWS and Azure environments
- Document incident reports, knowledge base articles, and standard operating procedures
- Collaborate with global teams during critical incident escalations
- Conduct routine system health checks and preventative maintenance
- Train junior team members on emerging security protocols
Qualifications
- 3+ years of experience in enterprise IT support or cybersecurity operations
- CompTIA Security+ or equivalent certification required
- Proficiency in Windows Server administration, Active Directory, and VPN technologies
- Experience with SIEM platforms (Splunk, QRadar) and incident response workflows
- Strong analytical skills for troubleshooting complex network issues
- Ability to work independently with minimal supervision during overnight shifts
- Excellent written and verbal communication skills for technical documentation
- Relevant bachelor's degree in IT or cybersecurity preferred