Job Description
Join CyberSecure Systems Inc. as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This premium opportunity allows you to deliver exceptional technical support to global clients while enjoying the flexibility of remote work from San Jose. We're seeking a dedicated professional to troubleshoot complex issues, maintain system integrity, and ensure seamless digital experiences during night hours. With competitive compensation and a cutting-edge virtual environment, this role offers unparalleled growth in cybersecurity infrastructure management.
Responsibilities
- Provide 24/7 remote technical support for enterprise systems, cloud platforms, and network infrastructure
- Monitor and resolve critical security alerts, system vulnerabilities, and performance issues
- Collaborate with global teams via virtual channels to execute incident response protocols
- Document troubleshooting processes and maintain detailed knowledge base articles
- Conduct proactive system maintenance and security patch deployments during off-peak hours
- Train end-users on cybersecurity best practices and remote access protocols
- Analyze system logs to identify optimization opportunities and emerging threats
Qualifications
- 3+ years of experience in remote IT support or cybersecurity operations
- CompTIA Security+ or equivalent certification (required)
- Expertise in Windows Server, AWS/Azure environments, and VPN infrastructure
- Strong diagnostic skills for network, hardware, and software troubleshooting
- Ability to work independently with minimal supervision during night shifts
- Excellent written communication skills for virtual collaboration and documentation
- Experience with ticketing systems (ServiceNow, Jira) and monitoring tools (Splunk, Nagios)
- CCNA or relevant networking certification preferred