Job Description
Join TechNova Solutions as a Remote Night Shift IT Support Specialist and become an integral part of our 24/7 operations team. This fully remote position offers the flexibility of working from home while serving our Tampa-based clients during critical overnight hours. We're seeking a dedicated professional to ensure seamless system operations, resolve technical issues, and maintain optimal user experiences during off-peak hours.
Enjoy competitive compensation, comprehensive benefits including health insurance and 401(k), and opportunities for career advancement within our innovative tech ecosystem. Our night shift team enjoys reduced competition for resources and a focused work environment.
Responsibilities
- Provide Tier 2-3 technical support for remote employees and clients via phone, email, and chat during overnight hours (11 PM - 7 AM EST)
- Monitor and maintain network infrastructure, servers, and cloud systems to ensure 99.9% uptime
- Execute scheduled system maintenance, updates, and security patches during low-traffic periods
- Document technical issues, resolutions, and standard operating procedures in knowledge base
- Collaborate with global IT teams to resolve complex cross-functional technical challenges
- Proactively identify system vulnerabilities and implement preventative measures
Qualifications
- 3+ years of experience in IT support or system administration, preferably with night shift experience
- Expert knowledge of Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network, hardware, and software issues
- CompTIA Network+ or equivalent certification required
- Excellent written and verbal communication skills for remote collaboration
- Ability to work independently with minimal supervision during overnight shifts
- Experience with ticketing systems (ServiceNow/Jira) and monitoring tools (Nagios/SolarWinds)