Job Description
Join Chicago Tech Solutions as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This premium opportunity allows you to deliver cutting-edge technical support from the comfort of your home while serving diverse clients across the Midwest. Enjoy competitive compensation, comprehensive benefits, and a flexible schedule that aligns with your lifestyle. We're seeking dedicated professionals who thrive in dynamic environments and excel at solving complex technical challenges remotely.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues via phone, chat, and remote access
- Monitor and maintain critical systems during night shifts to ensure 99.9% uptime
- Document incident reports, troubleshooting steps, and solutions in ITSM platforms
- Collaborate with global IT teams during escalation protocols for complex issues
- Conduct system health checks, patch deployments, and security updates
- Train users on best practices for cybersecurity and remote work tools
Qualifications
- 3+ years of IT support experience with Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proven ability to work independently during night shifts (10 PM - 6 AM CST)
- Expertise in remote desktop tools (TeamViewer, AnyDesk, or similar)
- Strong troubleshooting skills for cloud infrastructure (AWS/Azure preferred)
- Excellent written and verbal communication skills
- Ability to handle high-pressure situations with composure