Job Description
Join TechSolutions Inc. as a Remote Night Shift IT Support Specialist and become an essential part of our 24/7 operations team. This fully remote position offers the flexibility to work from anywhere in the United States while supporting our Cleveland-based clients during critical overnight hours. You'll be the frontline hero resolving technical issues, ensuring system uptime, and delivering exceptional service to enterprise clients across healthcare, finance, and manufacturing sectors.
We're seeking proactive problem-solvers who thrive in independent environments and possess a passion for technology. Enjoy competitive compensation, comprehensive benefits package including health/dental/vision, 401(k) matching, and generous PTO. Our collaborative culture values work-life balance with flexible scheduling options. Advance your career while making tangible impact in a mission-critical role.
Responsibilities
- Provide Tier 2/3 technical support for enterprise clients via phone, chat, and remote access during overnight shifts (10 PM - 6 AM EST)
- Diagnose and resolve complex hardware/software issues including network connectivity, server administration, and cloud infrastructure
- Monitor system health using tools like SolarWinds and Splunk, proactively addressing potential outages
- Create and maintain detailed documentation of incident reports, solutions, and knowledge base articles
- Collaborate with on-site teams during escalation scenarios for critical system failures
- Contribute to process improvement initiatives for overnight support workflows
Qualifications
- 3+ years of experience in IT support with night shift or 24/7 environment experience
- CompTIA A+/Network+ certification or equivalent industry-recognized credentials
- Proficiency in Windows Server administration, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for hardware issues, network troubleshooting, and software conflicts
- Exceptional written and verbal communication with ability to clearly articulate technical concepts
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools (TeamViewer, AnyDesk)
- Ability to work independently with minimal supervision in a fast-paced environment