Job Description
Join CyberSecure Solutions Inc.'s elite remote night shift team and become a guardian of digital infrastructure while Dallas sleeps! We're seeking a passionate IT Support Specialist to provide critical 24/7 technical assistance to enterprise clients across North America. Enjoy competitive pay, comprehensive benefits, and the flexibility of remote work while making a tangible impact on cybersecurity operations. This is your opportunity to excel in a high-demand role with unlimited growth potential in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for enterprise networks, cloud systems, and cybersecurity platforms during night shift hours (10 PM - 6 AM CT)
- Monitor and respond to critical security alerts, system outages, and performance issues via SIEM platforms
- Execute remote troubleshooting for complex hardware/software issues across Windows/Linux environments
- Document incident reports, resolution procedures, and knowledge base articles with precision
- Collaborate with global teams using Jira, ServiceNow, and Microsoft Teams for seamless handovers
- Conduct proactive system maintenance and patch deployments during low-traffic windows
- Maintain strict compliance with NIST, ISO 27001, and SOC 2 security protocols
Qualifications
- 3+ years of enterprise IT support experience with night shift or 24/7 operations background
- Expertise in Active Directory, Azure AD, and cloud infrastructure (AWS/Azure/GCP)
- CompTIA Security+ or equivalent cybersecurity certification required
- Advanced troubleshooting skills for network protocols (TCP/IP, DNS, VPN) and virtualization (VMware/Hyper-V)
- Proficiency in remote desktop tools (TeamViewer, AnyDesk) and ticketing systems
- Ability to remain alert and make critical decisions during overnight hours
- Excellent written communication skills for technical documentation
- US citizenship required for federal compliance clearance