Job Description
Join our cutting-edge IT team as a Remote Night Shift Support Specialist at NexusTech Solutions. We're seeking tech-savvy professionals to deliver exceptional 24/7 infrastructure support while enjoying Denver's vibrant culture during your daytime hours. This role offers competitive compensation, comprehensive benefits, and the flexibility of fully remote work with a global impact.
As a key member of our Operations Center, you'll troubleshoot complex systems, ensure network security, and maintain seamless digital experiences for our enterprise clients. Our collaborative culture values work-life balance, offering flexible scheduling and professional development opportunities in a supportive environment.
Responsibilities
- Monitor and maintain cloud infrastructure during night shift hours (10 PM - 6 AM MST)
- Provide Tier 2/3 technical support for enterprise software and hardware systems
- Execute system patches, updates, and security protocols during off-peak hours
- Document incident reports, resolutions, and knowledge base articles
- Collaborate with global teams during critical incident escalations
- Analyze performance metrics and recommend optimization strategies
- Participate in cross-functional training and certification programs
Qualifications
- 3+ years of enterprise IT support experience with night shift exposure
- Expertise in AWS/Azure cloud environments and network protocols
- CompTIA Security+ or equivalent cybersecurity certification
- Proficiency in Jira, ServiceNow, and remote monitoring tools
- Strong troubleshooting skills for Windows/Linux systems
- Ability to work independently with minimal supervision
- Excellent written communication for technical documentation
- Valid US work authorization and home office setup