Job Description
Join CyberSecure Solutions as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 operations. We're seeking a tech-savvy professional to provide critical remote infrastructure support while our global team rests. This fully remote role offers competitive compensation, comprehensive benefits, and the flexibility to work from anywhere in Missouri. As a key member of our cybersecurity team, you'll troubleshoot complex systems, monitor networks, and ensure uninterrupted service for enterprise clients. Your night shift hours (10 PM - 6 AM CT) align with peak system maintenance windows, allowing you to work during low-traffic periods for optimal focus.
Responsibilities
- Provide Tier 2/3 remote technical support for enterprise clients across multiple time zones
- Monitor and maintain cloud infrastructure, VPNs, and network security protocols
- Perform system backups, patch management, and security updates during off-peak hours
- Document incident reports, resolutions, and standard operating procedures
- Collaborate with global teams during handover periods for seamless continuity
- Proactively identify and resolve potential system vulnerabilities
- Train junior staff on emergency response protocols
Qualifications
- 3+ years of experience in enterprise IT support or cybersecurity
- CompTIA Security+ or equivalent certification required
- Proficiency with AWS/Azure, VPNs, and remote monitoring tools
- Strong analytical skills for troubleshooting complex network issues
- Ability to work independently with minimal supervision during night shift
- Excellent written communication for incident reporting
- Experience with ticketing systems (ServiceNow, Jira)
- Must be based in Missouri state