Job Description
Join TechGuard Solutions as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 operations. We're seeking a dedicated professional to provide exceptional technical support to clients across the nation while enjoying the flexibility of remote work. With competitive compensation, comprehensive benefits, and career advancement opportunities, this role offers the perfect blend of challenge and growth.
What We Offer:
- Competitive salary with performance bonuses
- Comprehensive health insurance package
- 401(k) with company match
- Professional development stipend
- Flexible scheduling options
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and email
- Troubleshoot hardware, software, and network issues for enterprise clientsDocument all interactions in ticketing systems with detailed resolution notes
- Collaborate with global IT teams to resolve complex technical challenges
- Monitor system health and proactively address potential vulnerabilities
- Maintain security protocols and compliance standards
- Train users on best practices for digital security
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- 2+ years of remote IT support experience
- Proficiency with Windows, macOS, and cloud platforms
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Night shift availability (11 PM - 7 AM CST)
- CompTIA Security+ certification preferred