Job Description
Join CyberSecure Solutions as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This fully remote position offers the flexibility to work from anywhere while supporting critical infrastructure for Philadelphia-based clients. You'll troubleshoot complex technical issues, maintain system security, and deliver exceptional service during overnight hours—all while enjoying competitive pay and comprehensive benefits.
Why Join Us?
- 100% remote work with flexible scheduling
- Competitive hourly wage + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company matching
- Professional development stipend
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues for enterprise clients
- Monitor network security and respond to alerts during overnight hours
- Document cases thoroughly using ITSM software (ServiceNow/Jira)
- Collaborate with global teams during critical incident escalations
- Conduct routine system maintenance and patch deployments
- Maintain up-to-date knowledge base articles for overnight procedures
Qualifications
- 3+ years of IT support experience (helpdesk/field service)
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS/Linux environments
- Experience with cloud platforms (AWS/Azure/GCP)
- Strong analytical and problem-solving skills
- Exceptional written and verbal communication abilities
- Ability to work independently during overnight shifts
- Valid U.S. work authorization required