Job Description
Join TechCorp Solutions as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This fully remote role offers the flexibility to work from anywhere in the Phoenix metropolitan area while supporting critical infrastructure during evening hours. We're seeking a tech-savvy professional who thrives in autonomous environments and is passionate about delivering exceptional customer service. Enjoy competitive compensation, comprehensive benefits, and a dynamic team culture that values innovation and work-life balance.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, chat, and ticketing systems
- Monitor and maintain server infrastructure, cloud services, and cybersecurity protocols during night shifts
- Collaborate with global teams to resolve complex system outages and performance bottlenecks
- Document technical procedures and create knowledge base articles for internal reference
- Conduct system backups, security audits, and preventative maintenance during off-peak hours
- Act as first responder for critical incidents and escalate issues appropriately
- Train junior staff on remote support protocols and troubleshooting methodologies
Qualifications
- 3+ years of experience in IT support or system administration
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for both on-premises and SaaS applications
- Ability to work independently with minimal supervision during night shifts
- Excellent written and verbal communication skills for remote collaboration
- Experience with ticketing systems (ServiceNow, Jira) and monitoring tools
- Flexibility to work nights (10 PM - 6 AM MST) with rotating weekends