Job Description
Join our elite remote support team as a Night Shift IT Specialist! We're seeking tech-savvy professionals to ensure seamless operations during overnight hours. Enjoy competitive compensation, flexible scheduling, and the opportunity to work from anywhere in New York while supporting global clients. If you thrive in dynamic environments and possess advanced troubleshooting skills, this is your chance to excel in a cutting-edge remote role.
Responsibilities
- Provide 24/7 remote technical support for enterprise systems and software
- Monitor network infrastructure and resolve security incidents during overnight shifts
- Collaborate with global teams via ticketing systems and communication platforms
- Document incident reports and maintain detailed knowledge base entries
- Conduct system maintenance and updates during low-traffic periods
- Escalate complex issues to senior engineers with clear context
- Train junior staff on remote support protocols and best practices
Qualifications
- 3+ years of experience in IT support or system administration
- CompTIA Security+ or equivalent certification required
- Proficiency with remote desktop tools (TeamViewer, AnyDesk)
- Strong knowledge of cloud platforms (AWS, Azure, GCP)
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Experience with ticketing systems (Jira, ServiceNow)
- Available to work 12am-8am EST schedule