Job Description
Join our elite remote team and transform your career with GlobalTech Solutions! We're seeking dedicated Night Shift Specialists to deliver exceptional support during overnight hours. Enjoy competitive compensation, comprehensive benefits, and a flexible work-from-home environment. This role is perfect for night owls who thrive in dynamic settings and want to make a real impact while Louisville sleeps.
Why GlobalTech?
- Industry-leading remote work culture
- Health, dental, and vision insurance
- 401(k) with company matching
- Professional development stipends
- 24/7 IT support for remote employees
Responsibilities
- Provide real-time technical support and troubleshooting for global clients during overnight hours
- Monitor system performance and proactively resolve infrastructure issues
- Collaborate with cross-functional teams using Agile methodologies
- Document all interactions, resolutions, and processes in CRM systems
- Conduct security audits and implement protocol enhancements
- Mentor junior team members during shift transitions
- Generate weekly performance reports for leadership review
Qualifications
- 3+ years in IT support or systems administration
- Proven experience with night shift or rotational schedules
- Expertise in cloud platforms (AWS/Azure) and network security
- Strong problem-solving abilities with SLA-driven mindset
- CompTIA Security+ or equivalent certification required
- Exceptional written and verbal communication skills
- Self-motivated with ability to work independently
- Proficient in Jira, ServiceNow, and Zendesk