Job Description
Join our elite remote team as a Night Shift Technical Support Specialist and become the hero of our clients' digital journeys. We're seeking dedicated professionals who thrive in after-hours environments to deliver exceptional technical support while our global users rest. Enjoy premium remote work flexibility with a structured 10 PM - 6 AM EST schedule, eliminating commute stress while advancing your career in cybersecurity and cloud technologies.
At NexusTech Solutions, we value night shift contributors with premium compensation packages, comprehensive health benefits, and dedicated career advancement pathways. Our Atlanta-based operations offer a unique blend of Southern hospitality and cutting-edge tech innovation, creating an unmatched remote work experience for disciplined professionals.
Responsibilities
- Provide Tier 2-3 technical support for cloud infrastructure and security systems during night shift hours
- Monitor and resolve critical system alerts, ensuring 99.9% uptime for enterprise clients
- Document complex troubleshooting procedures using our proprietary knowledge base
- Collaborate with global teams during handover periods for seamless service continuity
- Conduct proactive system maintenance and vulnerability assessments during off-peak hours
- Mentor junior team members through our internal knowledge-sharing platform
Qualifications
- 3+ years of experience in remote technical support or cybersecurity operations
- CompTIA Security+ or AWS Certified Cloud Practitioner certification required
- Proven ability to troubleshoot complex SaaS and infrastructure issues independently
- Exceptional written communication skills for after-hours client interactions
- Experience with ticketing systems (Jira, Zendesk) and monitoring tools (Datadog, Splunk)
- Self-motivated professional with demonstrated success in night shift environments
- Ability to work autonomously while maintaining strict SLA compliance