Job Description
Join our dynamic team as a Remote Night Shift Technical Support Specialist! We're seeking tech-savvy professionals to provide exceptional customer service during overnight hours. Enjoy the flexibility of working from anywhere in Long Beach while supporting our global client base. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth.
What We Offer:
- 100% remote work environment
- Health, dental, and vision insurance
- 401(k) with company match
- Performance-based bonuses
- Paid time off and holidays
Responsibilities
- Resolve technical issues via phone, email, and chat during night shift hours
- Diagnose hardware/software problems for enterprise clients
- Document cases accurately in CRM systems
- Collaborate with global support teams for complex escalations
- Monitor system alerts and respond proactively
- Conduct remote troubleshooting for network connectivity issues
- Maintain high customer satisfaction scores (CSAT >95%)
Qualifications
- 2+ years of technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency with Windows/macOS and networking basics
- Exceptional written and verbal communication skills
- Ability to work independently during overnight hours (10 PM - 6 AM PST)
- Strong problem-solving and analytical abilities
- High-speed internet connection required
- Experience with Zendesk or similar ticketing systems