Job Description
Join Our Elite 24/7 Support Team
We are seeking a highly motivated and technically proficient Remote Night Shift Technical Support Specialist to join our team in Virginia Beach, VA. In this role, you will be the first line of defense for our clients, resolving complex technical issues during our peak operational hours. Enjoy the flexibility of working from home with a competitive salary and comprehensive benefits package.
Why You'll Love This Role:
- Flexible Schedule: Work during the night while the world sleeps.
- Remote Freedom: Fully remote position based in Virginia Beach.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Growth Opportunities: Clear pathways to senior IT roles and management.
Responsibilities
- Provide advanced technical troubleshooting and resolution for hardware, software, and network connectivity issues via chat and email.
- Manage and prioritize incoming support tickets, ensuring all SLA (Service Level Agreement) targets are met.
- Document all technical interactions and resolutions in the internal knowledge base to improve future support efficiency.
- Communicate complex technical concepts to non-technical clients with patience and clarity.
- Collaborate with the day-shift team to ensure seamless issue resolution and knowledge transfer.
- Perform routine system maintenance and security checks during low-traffic periods.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology, Computer Science, or related field is a plus.
- Minimum of 1-3 years of experience in technical support, help desk, or customer service.
- Must be available to work a rotating night shift schedule (e.g., 10:00 PM - 6:00 AM EST).
- Strong working knowledge of Windows and macOS operating systems.
- Excellent written and verbal communication skills required for remote customer interaction.
- Reliable high-speed internet connection and a dedicated home workspace.