Job Description
Are you a dedicated problem solver looking for a flexible work schedule? Apex Tech Solutions is seeking a Weekend Remote Technical Support Specialist to join our growing team in Charlotte, North Carolina.
We offer a unique opportunity to work from the comfort of your home while supporting our clients with critical technical issues during high-traffic weekend periods. This is a perfect role for those who want to enjoy their weekdays free while earning a competitive salary.
Why Join Our Charlotte Team?
- 100% Remote Work: No commute required on weekends.
- Weekend-Only Schedule: Work Sat & Sun (or Fri-Sun), enjoy your week off.
- Charlotte HQ: While you work remotely, you are part of our local Charlotte community.
Responsibilities
- Provide top-tier technical troubleshooting for hardware, software, and network issues via phone and chat.
- Manage and resolve incoming service tickets within established SLA (Service Level Agreement) timeframes.
- Collaborate with the onsite Charlotte team to escalate complex issues effectively.
- Maintain accurate documentation of technical interactions and resolutions in the CRM system.
- Ensure a high level of customer satisfaction by delivering clear, patient, and professional communication.
- Stay updated on the latest technology trends and internal software updates.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Proven experience working remotely or in a virtual call center environment.
- Strong knowledge of Windows, macOS, and common office software (Microsoft Office, Google Suite).
- Excellent verbal and written communication skills with a focus on empathy and patience.
- Reliable high-speed internet and a dedicated home workspace setup.