Job Description
Are you looking for a role that fits your lifestyle?
Apex Tech Support is seeking a highly motivated Weekend Remote Technical Support Specialist to join our elite team based in Denver, CO. This is an exceptional opportunity to work from home while enjoying the flexibility of a weekend schedule. We value our employees and offer competitive pay, comprehensive benefits, and a supportive remote culture.
As part of our support team, you will be the first point of contact for our valued clients, ensuring seamless technical resolution and top-tier customer satisfaction.
Responsibilities
- Provide expert technical support via phone, email, and chat during weekend shifts.
- Diagnose and troubleshoot hardware, software, and network connectivity issues for remote users.
- Log, track, and manage customer tickets in our CRM system with high accuracy.
- Collaborate with the on-site support team to escalate complex issues promptly.
- Ensure strict adherence to data security and privacy protocols at all times.
- Conduct periodic system checks and software updates during maintenance windows.
- Maintain a high level of professionalism and empathy in every customer interaction.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Minimum 1-2 years of experience in technical support or customer service.
- Reliable high-speed internet connection and a dedicated home workspace.
- Strong verbal and written communication skills.
- Availability to work a consistent weekend schedule (e.g., Friday-Sunday).
- Familiarity with remote support tools (e.g., TeamViewer, RemotePC).