Job Description
Are you a detail-oriented problem solver looking for the perfect work-life balance? Apex Tech Solutions is seeking a dedicated Remote Weekend Customer Support Specialist based in Baltimore, MD.
In this pivotal role, you will be the first line of defense for our clients, providing technical assistance and ensuring seamless service delivery during our critical weekend operations. Enjoy the flexibility of working from home while earning a competitive hourly rate.
Why Join Us?
- 100% Remote Work: No commute, ever.
- Weekend-Only Schedule: Enjoy your weekdays free.
- Competitive Pay: $18 - $25/hour based on experience.
Responsibilities
- Provide exceptional technical support via chat, email, and phone during weekend shifts.
- Diagnose and resolve software, hardware, and connectivity issues for remote clients.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with the core support team to escalate and resolve complex technical tickets.
- Maintain a high level of customer satisfaction and retention metrics.
- Stay updated on product features and troubleshooting best practices.
Qualifications
- High school diploma or equivalent required; associate degree in IT or related field preferred.
- Proven experience in customer service or technical support (1+ years preferred).
- Reliable high-speed internet connection and a quiet home office environment.
- Ability to work flexible hours, including weekends and holidays.
- Strong problem-solving skills, patience, and technical aptitude.