Job Description
Join NexusConnect Solutions as a Remote Part-Time Tech Support Specialist and revolutionize how businesses in Milwaukee and Texas thrive through seamless technology solutions. We're seeking tech-savvy professionals to deliver exceptional remote IT support while enjoying flexible hours and competitive compensation. This role offers the perfect blend of challenging technical work and work-life balance.
Responsibilities
- Provide remote technical support for software, hardware, and network issues via phone, chat, and email.
- Troubleshoot and resolve complex system problems for clients across Milwaukee and Texas.
- Document all support tickets and maintain accurate records in our CRM system.
- Collaborate with cross-functional teams to implement scalable IT solutions.
- Conduct proactive system maintenance and security updates.
- Train clients on new technologies and best practices.
- Identify opportunities to enhance support processes and user experience.
Qualifications
- 3+ years of experience in technical support or IT operations.
- Proficiency with Windows, macOS, and cloud platforms (AWS, Azure).
- Strong diagnostic skills for hardware/software issues.
- Excellent written and verbal communication abilities.
- CompTIA A+ or equivalent certification preferred.
- Ability to work independently with minimal supervision.
- High-speed internet connection and dedicated home office setup.