Job Description
Join our dynamic team as a Remote Tech Support Specialist in Lubbock, TX! We're seeking a customer-focused professional to deliver exceptional technical assistance to our clients. This fully remote role offers the flexibility to work from anywhere while making a tangible impact on user experiences. Enjoy competitive compensation, comprehensive benefits, and a collaborative virtual environment designed for professional growth.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote access
- Provide step-by-step technical guidance to non-technical users
- Document troubleshooting procedures and case resolutions in CRM systems
- Collaborate with Tier 2 engineers on complex escalations
- Conduct proactive system maintenance and security updates
- Train users on new technologies and best practices
- Monitor ticket queues to maintain SLA compliance
Qualifications
- 2+ years of technical support experience in a remote environment
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- Strong diagnostic skills with hardware/software troubleshooting
- Exceptional written/verbal communication abilities
- CompTIA A+/Network+ certification preferred
- Experience with ticketing systems (Zendesk, Jira)
- Ability to work independently with minimal supervision
- Customer-first mindset with patience and empathy