Job Description
Join TechFlow Solutions as a Remote Tech Support Specialist and become the hero of our clients' digital experiences! We're seeking passionate problem-solvers to deliver exceptional technical support from the comfort of your home office. This full-time role offers immediate start opportunities for candidates ready to make an impact in Virginia Beach's thriving tech scene. Enjoy competitive compensation, comprehensive benefits, and a collaborative remote-first culture where your expertise truly matters.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Provide Tier 2/3 support for complex network and system configurations
- Document all interactions and resolutions in ticketing systems (Zendesk/Jira)
- Train end-users on security best practices and new software implementations
- Collaborate with cross-functional teams on infrastructure improvements
- Monitor system health and proactively address potential vulnerabilities
- Maintain SLA compliance and customer satisfaction metrics
Qualifications
- 3+ years in enterprise-level technical support or help desk roles
- Expertise in Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA A+/Network+ or equivalent industry certifications required
- Proficient with remote desktop tools (TeamViewer/AnyDesk)
- Exceptional troubleshooting and communication skills
- Experience with VoIP systems and endpoint security solutions
- Ability to work independently with minimal supervision
- Virginia Beach residency preferred for local timezone alignment