Job Description
Join InnovateTech Solutions as a Remote Tech Support Specialist and deliver exceptional customer service from home! We provide all necessary equipment including laptop, headset, and peripherals. This immediate hire opportunity offers a competitive salary, flexible schedule, and comprehensive benefits. Work directly with cutting-edge technology while supporting diverse clients across Virginia. No commute required - just high-speed internet and a dedicated workspace.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support
- Install and configure company-provided equipment
- Document troubleshooting steps and solutions
- Collaborate with IT team for complex escalations
- Maintain high customer satisfaction scores
- Conduct virtual system training for clients
- Adhere to security protocols and compliance standards
Qualifications
- 2+ years technical support experience
- CompTIA A+ or equivalent certification
- Proficiency in Windows/macOS troubleshooting
- Strong written/verbal communication skills
- Ability to work independently in remote environment
- Valid Virginia work authorization
- Reliable high-speed internet connection
- Adaptability to new technologies