Job Description
Join TechFlow Solutions Inc. as a Remote Tech Support Specialist and enjoy the perfect work-life balance with flexible hours! We're seeking tech-savvy professionals to provide exceptional remote support to our clients in Toledo, OH. This role allows you to work from anywhere while making a tangible impact on customer satisfaction. Our collaborative team culture emphasizes innovation, continuous learning, and career growth. If you're passionate about solving technical challenges and value flexibility, apply today to become part of our award-winning support team.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide exceptional customer support via phone, chat, and email
- Document cases accurately in CRM systems with detailed resolution steps
- Collaborate with senior engineers on complex technical escalations
- Conduct proactive system maintenance and security updates
- Train users on new technologies and best practices
- Monitor ticket queues and maintain SLA compliance
Qualifications
- 2+ years of technical support experience (remote preferred)
- Proficiency with Windows/macOS and networking fundamentals
- CompTIA A+ or equivalent certification required
- Exceptional problem-solving and communication skills
- Experience with remote support tools (TeamViewer, AnyDesk)
- Ability to work independently with flexible scheduling
- Strong attention to detail and documentation skills
- Valid Ohio driver's license (minimal local travel required)