Job Description
Join TechFlow Solutions as a Remote Tech Support Specialist and revolutionize how businesses in Nashville and beyond tackle IT challenges. We're seeking a tech-savvy professional with a passion for problem-solving and exceptional customer service. Enjoy the freedom of remote work with flexible scheduling while supporting cutting-edge technologies. Our collaborative culture values work-life balance, offering you the flexibility to thrive professionally without geographical constraints. As a key member of our IT support team, you'll directly impact client success through reliable, timely technical assistance. We provide comprehensive training and growth opportunities in a dynamic, remote-first environment.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide Tier 2/3 technical support for cloud-based infrastructure and SaaS applications
- Document troubleshooting steps and maintain detailed knowledge base articles
- Collaborate with cross-functional teams to resolve complex system issues
- Conduct remote system installations, configurations, and upgrades
- Monitor system performance and proactively address potential security vulnerabilities
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- Proficiency with Windows/macOS, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA A+, Network+, or equivalent certification required
- Strong analytical skills with ability to troubleshoot complex technical issues
- Exceptional written and verbal communication skills
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Ability to work independently with minimal supervision in flexible hours