Job Description
Join our dynamic team as a Remote Tech Support Specialist with flexible hours and immediate start! We're hiring professionals in Virginia Beach and Georgia to deliver exceptional technical assistance to our clients. Enjoy the freedom of remote work while making a tangible impact in a fast-paced tech environment. InnovateTech Solutions values work-life balance, innovation, and professional growth.
Responsibilities
- Provide remote technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues efficiently
- Document all interactions and troubleshooting steps
- Collaborate with cross-functional teams to resolve complex problems
- Conduct remote system installations and configurations
- Monitor network security and implement best practices
Qualifications
- 2+ years of technical support experience
- Strong knowledge of Windows/macOS/Linux systems
- Experience with remote desktop tools (TeamViewer, AnyDesk)
- CompTIA A+ or Network+ certification preferred
- Excellent problem-solving and communication skills
- Ability to work independently with flexible hours