Job Description
Join our dynamic team as a Remote Tech Support Specialist in Tulsa, OK! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical challenges for our clients. Enjoy the flexibility of remote work while making a real impact in a growing tech hub. Immediate hire available – start your career with us today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Provide step-by-step technical guidance to non-technical users
- Document troubleshooting processes and maintain accurate ticket logs
- Collaborate with engineering teams on complex system escalations
- Conduct remote system installations and configuration updates
- Train users on security best practices and new technologies
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years in technical support or helpdesk roles
- Proficiency in Windows/macOS/Linux operating systems
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN)
- Certifications (CompTIA A+, Network+, or equivalent preferred)
- Exceptional problem-solving and communication skills
- Experience with ticketing systems (Zendesk, Jira, etc.)
- Ability to work independently in a remote environment
- High-speed internet connection required