Job Description
Join our dynamic team as a Remote Tech Support Specialist and become the hero our clients need! We're seeking an immediate hire to deliver exceptional technical assistance to users across Fort Worth and beyond. As a pivotal member of our IT support team, you'll troubleshoot hardware/software issues, resolve system malfunctions, and ensure seamless digital experiences. Enjoy the flexibility of remote work while making a tangible impact in a fast-paced tech environment.
Why Join Us?
• Competitive salary with performance bonuses
• Comprehensive benefits package (health/dental/vision)
• Career advancement opportunities in growing tech sector
• Flexible remote work arrangements
• Cutting-edge tools and training resources
Responsibilities
- Diagnose and resolve hardware/software issues via remote desktop tools
- Provide Tier 1/2 support for Windows/macOS, networking, and cloud services
- Document all interactions in ticketing systems (ServiceNow/Jira)
- Train users on security protocols and best practices
- Collaborate with senior engineers on complex escalations
- Monitor system health and proactively address vulnerabilities
Qualifications
- 2+ years in technical support/help desk role
- Proficient in Windows 10/11, macOS, and networking fundamentals
- Experience with remote access tools (TeamViewer/AnyConnect)
- Strong customer service and communication skills
- CompTIA A+/Network+ certification preferred
- Ability to work independently with minimal supervision
- High-speed internet connection required