Job Description
Immediate Hire: Remote Tech Support Specialist
Join TechSolutions Inc. as a Remote Tech Support Specialist and launch your career in Philadelphia's thriving tech scene – from the comfort of your home. We're seeking passionate problem-solvers to deliver exceptional technical support to our enterprise clients. This is your chance to make an immediate impact in a dynamic, growth-oriented environment.
What We Offer:
- Competitive salary + performance bonuses
- Full remote work flexibility
- Comprehensive benefits package
- Cutting-edge tech resources
- Clear career advancement path
Responsibilities
- Provide Tier 2/3 technical support via phone, email, and remote access
- Diagnose and resolve complex hardware/software/network issues
- Manage ticket lifecycle in ServiceNow with SLA adherence
- Document solutions and create knowledge base articles
- Collaborate with engineering teams on system improvements
- Conduct virtual training sessions for end-users
- Monitor system health and proactively address vulnerabilities
Qualifications
- 3+ years in enterprise IT support with remote work experience
- Expertise in Windows Server, Active Directory, and cloud platforms
- CompTIA Network+ or equivalent certification required
- Proficient with remote desktop tools (TeamViewer, AnyDesk)
- Strong troubleshooting methodology and analytical skills
- Excellent written/verbal communication abilities
- Experience with ITIL processes and ticket management systems