Job Description
Join our dynamic team as a Remote Tech Support Specialist in Jersey City, NJ! We provide all necessary equipment (laptop, headset, peripherals) so you can deliver exceptional support from home. This role offers competitive compensation, comprehensive benefits, and growth opportunities in a forward-thinking tech environment. If you're passionate about troubleshooting and customer satisfaction, apply today to become part of our mission to redefine remote tech support excellence.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Provide Tier 2 support for cloud-based applications and networking systems
- Document troubleshooting steps and customer interactions in CRM systems
- Collaborate with senior engineers to escalate complex technical issues
- Conduct remote system installations and configurations for new clients
- Maintain security protocols during all customer interactions
- Train clients on best practices for system maintenance
Qualifications
- 3+ years of remote tech support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS/Linux environments
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN)
- Experience with ticketing systems (Zendesk, Jira)
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Must have dedicated home office space with reliable internet