Job Description
Join our dynamic team as a Remote Tech Support Specialist in New York and start making an impact tomorrow! We're seeking tech-savvy professionals to deliver exceptional customer service and resolve technical challenges for our diverse client base. Enjoy flexible remote work with competitive benefits, career growth opportunities, and the chance to work with cutting-edge technology. This is your chance to join a forward-thinking company that values innovation and employee development.
What We Offer:
• Flexible remote work arrangement
• Comprehensive health benefits package
• Professional development stipend
• Collaborative virtual team environment
• Performance-based bonuses
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve network connectivity problems, security threats, and system errors
- Document all interactions and resolutions using ticketing systems (Zendesk/Jira)
- Collaborate with IT teams to escalate complex issues and implement solutions
- Conduct remote system installations, configurations, and upgrades
- Train users on new technologies and best practices
- Maintain up-to-date knowledge of industry trends and emerging technologies
Qualifications
- High school diploma or equivalent; bachelor's degree preferred
- 2+ years of technical support experience in a remote environment
- Strong proficiency in Windows OS, macOS, and network troubleshooting
- Excellent communication skills with ability to explain technical concepts simply
- CompTIA A+ or similar certification (or equivalent experience)
- Experience with ticketing systems and remote desktop tools
- Ability to work independently and manage multiple priorities
- Valid New York State driver's license (if occasional on-site visits required)