Job Description
Join TechConnect Solutions' elite remote tech support team and make an immediate impact! We're seeking passionate professionals to deliver exceptional IT support to our Houston-based clients starting tomorrow. Enjoy the flexibility of 100% remote work with full benefits, competitive compensation, and career growth opportunities. If you're a tech enthusiast with a customer-first mindset, this is your chance to thrive in a dynamic environment.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide exceptional customer service across multiple platforms (phone, chat, email)
- Document troubleshooting steps and maintain accurate ticket records
- Collaborate with senior engineers on complex system issues
- Proactively monitor client systems for potential problems
- Train users on security best practices and software utilization
Qualifications
- 2+ years of remote technical support experience
- Expertise in Windows/macOS troubleshooting and networking
- CompTIA A+ or equivalent certification required
- Strong written/verbal communication skills
- Proficiency with remote support tools (TeamViewer, AnyDesk, etc.)
- Ability to work independently with minimal supervision
- Experience with ticketing systems (Zendesk, ServiceNow)