Job Description
Join our elite remote tech support team and become the hero behind seamless digital experiences for clients across the nation. TechSolutions Pro is urgently seeking passionate Technical Support Specialists to resolve complex IT challenges with precision and empathy. Enjoy flexible remote work while making a tangible impact in a rapidly growing tech environment. We offer comprehensive training, cutting-edge tools, and a culture that celebrates innovation and work-life balance.
As a cornerstone of our operations, you'll collaborate with cross-functional teams to deliver exceptional service, troubleshoot hardware/software issues, and implement proactive solutions. This is your opportunity to grow your career in a supportive, forward-thinking company that values your expertise and invests in your professional development.
Responsibilities
- Diagnose and resolve technical issues across Windows/macOS systems, networking hardware, and cloud-based applications
- Provide exceptional remote customer support via phone, chat, and ticketing systems with 95%+ satisfaction metrics
- Document troubleshooting procedures and create knowledge base articles for team scalability
- Collaborate with senior engineers on complex system outages and security incidents
- Train users on new technologies and best practices for digital security
- Monitor system health and perform preventative maintenance to minimize downtime
Qualifications
- 3+ years of experience in Tier 2/3 technical support or helpdesk environments
- Expertise in Windows 10/11, macOS, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA A+, Network+, or equivalent certification required
- Proven ability to de-escalate technical issues with empathy and professionalism
- Experience with ticketing systems (Jira, Zendesk) and remote access tools (TeamViewer, RDP)
- Strong analytical skills and ability to document complex technical processes
- Must reside in Chandler, AZ or willing to relocate (remote position with local preference)