Job Description
Join NOLA Tech Solutions as a Remote Tech Support Specialist and enjoy the freedom of working from anywhere in New Orleans with weekly paychecks! We're seeking tech-savvy professionals to deliver exceptional customer support while building your career in a dynamic environment. This contract role offers competitive compensation, flexible hours, and the opportunity to work with cutting-edge technology. If you're passionate about solving technical challenges and thrive in remote settings, apply today to start your journey with us!
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide Tier 1/2 technical assistance for Windows/macOS systems
- Manage ticketing systems with SLA compliance and accurate documentation
- Conduct remote system installations, configurations, and upgrades
- Train end-users on software best practices and security protocols
- Collaborate with cross-functional teams for complex issue resolution
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 2+ years of remote desktop support experience
- Proficiency in Windows 10/11, macOS, and cloud platforms
- CompTIA A+ or equivalent certification preferred
- Strong diagnostic and troubleshooting abilities
- Excellent written/verbal communication skills
- Experience with ticketing systems (Jira, ServiceNow)
- Ability to work independently with minimal supervision
- High-speed home internet connection required