Job Description
Are you ready to take control of your career from the comfort of your home in Georgia?
We are seeking a dynamic and detail-oriented Remote Technical Support Specialist to join our high-performing team. If you are looking for a stable position with the flexibility of working from home and the peace of mind of a guaranteed weekly paycheck, this is the opportunity for you.
At Georgia TechWorks, we pride ourselves on empowering our employees with a modern work environment, competitive benefits, and a culture that values your time and contribution. Say goodbye to long commutes and hello to a better work-life balance.
Why Join Us?
- Weekly Payroll: Get paid every Friday directly to your bank account.
- Remote Flexibility: Work from anywhere in Georgia (and the US) with a reliable internet connection.
- Growth Opportunities: Clear pathways for career advancement within a growing industry.
- Modern Tech Stack: Work with the latest tools to solve complex problems.
Responsibilities
- Provide exceptional technical troubleshooting support to customers via phone, email, and live chat.
- Diagnose and resolve hardware and software issues for a diverse client base.
- Document all customer interactions, issues, and resolutions in our CRM system accurately.
- Collaborate with the IT team to escalate complex issues and improve internal processes.
- Maintain a professional and positive demeanor while managing high-volume customer inquiries.
- Stay updated on product knowledge and industry best practices to provide accurate solutions.
Qualifications
- High school diploma or equivalent required; Associate degree or technical certification is a plus.
- Proven experience in customer service, technical support, or IT help desk roles.
- Strong problem-solving skills with the ability to troubleshoot technical issues effectively.
- Excellent written and verbal communication skills in English.
- Reliable high-speed internet connection and a dedicated home workspace.
- Ability to work independently with minimal supervision.