Job Description
Join our dynamic team as a Remote Technical Support Specialist in St. Louis! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical issues efficiently. This immediate hire opportunity offers competitive compensation, flexible remote work, and the chance to make an immediate impact. As a key member of our IT support team, you'll troubleshoot hardware/software problems, guide users through complex technical processes, and ensure seamless system operations. If you're passionate about technology and helping others, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Provide step-by-step technical guidance to non-technical users
- Document troubleshooting procedures and maintain accurate case logs
- Collaborate with IT teams to escalate complex issues and implement solutions
- Conduct system maintenance updates and security patches
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of technical support experience (helpdesk or equivalent)
- Proficiency with Windows/macOS, networking fundamentals, and cloud services
- Strong problem-solving abilities and customer service orientation
- CompTIA A+ or similar certification preferred
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- US citizenship or valid work authorization required