Job Description
We are looking for a Remote Technical Support Specialist to join our dynamic team. This is an immediate hire opportunity for a tech-savvy professional who thrives in a remote environment. We are proud to offer equipment provided roles, ensuring you have the latest tools to succeed from home or in the field.
About the Role:
In this position, you will serve as the first point of contact for our clients, resolving technical issues via phone and remote desktop tools. Whether supporting users in Boston, MA or Georgia, you will provide exceptional service and maintain high customer satisfaction levels.
Benefits:
- Equipment Provided: New MacBook Pro, 27-inch Monitor, and Noise-Canceling Headset.
- Immediate Start: Onboarding begins within 48 hours.
- Remote Flexibility: Work from anywhere in the US.
- Competitive Pay: Salary plus performance bonuses.
Responsibilities
- Provide tier-2 technical support for hardware and software issues via phone, email, and remote access.
- Diagnose and troubleshoot complex network connectivity problems.
- Install, configure, and maintain end-user devices (laptops, printers, mobile devices).
- Document all technical interactions and resolutions in the CRM system.
- Collaborate with the engineering team to identify recurring technical trends.
- Maintain a high level of professionalism and empathy when communicating with clients.
Qualifications
- Minimum of 2 years of experience in technical support, help desk, or IT support roles.
- Proficiency in Windows 10/11, macOS, and Google Workspace/Microsoft 365.
- Strong understanding of networking concepts (IP addressing, DNS, VPNs).
- Excellent verbal and written communication skills.
- Ability to work independently in a remote setting with minimal supervision.
- Reliable high-speed internet connection required.